Best Practices In Home Care

Table of Contents

  1. In-Home Care Overview

    1. 1.1 Introduction to Best Practices
    2. 1.2 Industry Facts & Trends
    3. 1.3 In-Home Care in the Healthcare System
    4. 1.4 Scope of Services
    5. 1.5 Leadership & Ownership
    6. 1.6 Mission Statement & Commitmet to Clients
    7. 1.7 Types of Home Care Agencies
  2. Administration

    1. 2.1 Licensure & Regulatory Requirements
    2. 2.2 Administrative Staff
    3. 2.3 Professional Office Environment
    4. 2.4 Costs Unique to In-Home Care
    5. 2.5 Daily Office Administration
  3. Business and Financial Management

    1. 3.1 Scheduling Service
    2. 3.2 Client & Employee Records Management
    3. 3.3 Extending Credit to Clients
    4. 3.4 Billing Procedures & Recommendations
    5. 3.5 Managing Accounts Receivable
    6. 3.6 Collections Management
    7. 3.7 Avoiding Collection Errors
    8. 3.8 Payroll Processing & Management
    9. 3.9 Rate Development Strategies & Policies
    10. 3.10 Accounting Practices
    11. 3.11 Financial Requirements & Expectations
  4. In-Home Care Software

  5. Marketing and Business Development

    1. 5.1 Marketing & Business Development Planning
    2. 5.2 Competition Analysis
    3. 5.3 Developing Resources for Business
    4. 5.4 Building Referral Relationships
    5. 5.5 Proven Marketing & Sales Techniques
    6. 5.6 Visitors & Telephone Management
    7. 5.7 After-Hours & On-Call Management
    8. 5.8 Your State's Funding Structure
    9. 5.9 Generic Marketing Plan
  6. Client Services

    1. 6.1 Client Admission Process
    2. 6.2 The Client Service Agreement
    3. 6.3 Arranging, Facilitating & Scheduling Services
    4. 6.4 Termination of Services
  7. Customer Services

    1. 7.1 Customer Service Philosophy & Management
    2. 7.2 The Most Crital Job - Your Scheduler
    3. 7.3 Managing Complaints
    4. 7.4 Exceeding Your Customer's Expectations
  8. Human Resources

    1. 8.1 Human Resources Staff
    2. 8.2 Caregiver Staff
    3. 8.3 Recruiting Caregivers
    4. 8.4 Interviewing Potential Caregivers
    5. 8.5 The Written Employment Agreement
    6. 8.6 Employee Certifications & Expiring Requirements
    7. 8.7 Wage & Hour Laws & Companion Exemption
    8. 8.8 Effective Marketing Staff Screening
  9. Risk Management and Compliance

    1. 9.1 Risks Associated with In-Home Care Services
    2. 9.2 Employee Injuries & Workers' Comp
    3. 9.3 Reporting & Handling Incidents
    4. 9.4 False Claims & Direct Employment
    5. 9.5 Referrals & Marketing Conduct
    6. 9.6 Theft & Investigation
    7. 9.7 Privacy & Confidentiality
    8. 9.8 Abuse, Neglect, Exploitation & Harrasment
  10. Quality Management and Improvement

    1. 10.1 Quality Management & Improvement Planning
    2. 10.2 Supervision of Caregiver Services
    3. 10.3 Managing Conflicts
    4. 10.4 Operational Audits
  11. State Regulations

    1. 11.1 State Regulations Summary
    2. 11.2 Non-Medical Care Profile Checklist
  12. Terminology and Definitions

  13. Comprehensive Business Checklist

  14. Sample Documents and Forms

    1. Administrative
    2. - Cash Advance Agreement | Preview
    3. - Expense Report Form | Preview
    4. - Incident Report Form | Preview
    5. - Mgr Position Job Description | Preview
    6. - Mileage Log | Preview
    7. - Notes & Comments Form | Preview
    8. Clients
    9. - Client Evaluation Worksheet | Preview
    10. - Client File Checklist | Preview
    11. - Client Informational Letter | Preview
    12. - Client Rights & Responsiblities Document | Preview
    13. - Client Service Agreement | Preview
    14. - Client Testimonials Doucument | Preview
    15. - Client-Caregiver Interviewing Agreement | Preview
    16. - Personal Care Aide Services Document | Preview
    17. - Rate Change 'COLA' Letter | Preview
    18. - Rate Change 'Level of Care' Letter | Preview
    19. - Release of Records Authorization Form | Preview
    20. - Second Notice Letter | Preview
    21. - Final Notice Letter | Preview
    22. Employees
    23. - Abuse, Neglect & Exploitation Policy | Preview
    24. - Applicant Interview Evaluation Form | Preview
    25. - Applicant Letter | Preview
    26. - Background-Check Authorization | Preview
    27. - Caregiver Recruitment Ads | Preview
    28. - Emergency Contact Info Sheet | Preview
    29. - Employment Application Form | Preview
    30. - Form I-9, Employment Eligibility Verification | Preview
    31. - Form W-4 FY 2010 | Preview
    32. - New Employee Orientation Checklist | Preview
    33. - Personal Care Aide Agreement | Preview
    34. - Personal Care Aide Interview Questions | Preview
    35. - Personal Care Aide Job Description | Preview
    36. - Personal Care Aide Policies | Preview
    37. - Potential Employee Notes Form | Preview
    38. - Potential Employee Screening Script | Preview
    39. - Prospective Employee Follow-Up Letter | Preview
    40. - Reference-Check Release Form | Preview
    41. - Telephone Reference-Check Form | Preview
    42. - Time Sheet and Care Notes - Hourly | Preview
    43. - Time Sheet and Care Notes - Live-In | Preview
    44. - Workers' Compensation Fraud Notice | Preview
    45. Marketing
    46. - Client Testimonials Document | Preview
    47. - Frequently Asked Questions (FAQs) | Preview
    48. - Generic Marketing Plan | Preview
    49. - Key Competion Comparison Chart | Preview
    50. - Marketing Notes Sheet | Preview
    51. - Potential Client Phone Script | Preview
    52. - Referral Contacts Database | Preview
    53. - Referral Sources Letter | Preview

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